I found this article on the web tonight and thought it would share it. James J. Schiro, C.E.O. of Zurich Financial Services is using the Internet to communicate with employees, and cut costs. This is a CEO who just seems to “get it”. Everything he says makes a lot of sense and it is definitely a good read.
Scott sent me this article today written by Jim Donald. Loved it.
I love Zappos.com (online shoe company) because they are a company that treats their employees well and thinks outside the box. Not to mention they have fanatical customer service (Google it). Their CEO/COO have a blog where they explain that they learned everything they know about business from poker. I think this one is a must read. OK this has to be my last post for a while, I gotta get to work on other things.
“One time I was like, no, Jon, we’ll never make that deadline, and then he roundhouse kicked the project in the face and we beat the deadline by 7 weeks. It was either Jon or Chuck Norris, I can’t remember.”
Growing up I was a big fan of Donald Trump because I loved reading autobiographies of those who were successful. Obviously there are many forms of success and in business I love looking at what people did to become successful. If you watch The Apprentice on TV you know that Donald Trump is big on loyalty and in a blog post in 2005 he considers it his “highest virtue”. Loyalty is important in business as Trump notes but it is also important in every day life. Everyone at one point in their life gets burned but look at those around you which you trust and who in difficult times “sticks and stays and makes it pay” as a church pastor once said every Sunday.
Fred Reichheld wrote The Loyalty Effect where he defines loyalty as “the willingness to make an investment or personal sacrifice to strengthen a relationship.” Be wary of those who don’t invest in you but also know to be invested in you have to reciprocate that investment in others.
It is said that in times of crisis people show their true character and I really believe that. In good times everyone will help you and most people are more than happy to be your friend. However, in bad times really look at who is loyal to you because those are your true allies and friends. In life we have to trust people, in fact trust/loyalty is really what helps make our world successful, innovative, and beautiful. However, if you have ever had anyone be disloyal to you in life or business you know how painful it can be so chose your allies carefully.