Boss |
Leader |
| Drives Employees | Coaches Them |
| Depends on Authority | Depends on Goodwill |
| Inspires Fear | Generates Enthusiasm |
| Says “I” | Says “We” |
| Places Blame for the Breakdown | Fixes the Breakdown |
| Knows How it is Done | Shows How it is Done |
| Uses People | Develops People |
| Takes Credit | Gives Credit |
| Commands | Asks |
| Says “Go” | Says “Let’s Go” |