Troubleshooting Network Connections Troubleshooting Wizard


Welcome to our tutorial with speech enabled to better assist you. There will be up to four total steps you can take to get you back to streaming.

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Click the step number one button below to begin so we can get you back to streaming.

For this step, make sure to leave your video game console and ALL of your home network equipment unplugged for about a minute before plugging each device back in one by one.

Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

Turn your game console back on and attempt to stream Netflix again. If you are still having issues, please contact us. By the way, the Knowledge Team's future is so bright you're going to need shades!