A Culture of Service in 75 Words For many years, new employees were given a copy of the famous Nordstrom's Employee Handbook – a single 5-by-8-inch (130 × 200 mm) gray card containing 75 words: However, new hire orientations now provide the card above along with a full handbook of other more specific rules and legal regulations, as the way Nordstrom operates has changed. During this time, Nordstrom had the highest sales per square foot...
My notes from the video: Don't write books to make money 170,000 books published every year and less than 1,000 make money Books spread ideas with authority, and they are souvenirs of ideas. If you can open the door for somebody and help them think a different way, and cause a positive change in the world, that is a good day's work. Zappos.com is a service company that happens to sell shoes. Zig Ziglar story...
Peter Drucker's timeless wisdom on the difference between efficiency and effectiveness in an age of hustle culture Peter Drucker (1909-2005), often called the father of modern management "Do not believe that it is very much of an advance to do the unnecessary three times as fast." — Peter Drucker In a world that celebrates speed and productivity, it's easy to think that faster always means better. We're taught to optimize, streamline, and hustle — but...
Daniel Pink's RSA Animate on the Science of Motivation Autonomy The desire to direct our own lives and work Mastery The urge to get better at what matters to us Purpose The yearning to serve something larger than ourselves Understanding Intrinsic Motivation About Daniel Pink Daniel H. Pink is the author of several bestselling books about business, work, creativity, and behavior, including "Drive: The Surprising Truth About What Motivates Us," which is the basis for...
How Management Style Creates Workplace Zombies I attended a coaching workshop on Friday, and I especially liked a portion of the workshop that talked about outcomes of various management styles. When we started white boarding, we brainstormed the outcome of what happens when a manager tells, advises, and directs. Now, after reviewing the outcomes above, can you guess which response Jeremy came up with? If you guessed zombies, you're a winner. I really said it...