A Culture of Service in 75 Words For many years, new employees were given a copy of the famous Nordstrom's Employee Handbook – a single 5-by-8-inch (130 × 200 mm) gray card containing 75 words: However, new hire orientations now provide the card above along with a full handbook of other more specific rules and legal regulations, as the way Nordstrom operates has changed. During this time, Nordstrom had the highest sales per square foot...
Peter Drucker's timeless wisdom on the difference between efficiency and effectiveness in an age of hustle culture Peter Drucker (1909-2005), often called the father of modern management "Do not believe that it is very much of an advance to do the unnecessary three times as fast." — Peter Drucker In a world that celebrates speed and productivity, it's easy to think that faster always means better. We're taught to optimize, streamline, and hustle — but...
How our perception of time shapes our decisions, relationships, and success in life Philip Zimbardo explores how our relationship with time influences every aspect of our lives Time isn't just what the clock measures—it's a psychological framework that profoundly shapes how we make decisions, form relationships, and define success. According to psychologist Philip Zimbardo, we don't all experience time the same way. Instead, we live in six distinct psychological "time zones" that determine our values,...
Daniel Pink's RSA Animate on the Science of Motivation Autonomy The desire to direct our own lives and work Mastery The urge to get better at what matters to us Purpose The yearning to serve something larger than ourselves Understanding Intrinsic Motivation About Daniel Pink Daniel H. Pink is the author of several bestselling books about business, work, creativity, and behavior, including "Drive: The Surprising Truth About What Motivates Us," which is the basis for...
Best Buy got rid of “time and place” for workers. They no longer dictate work hours or workplace...where you have to work. They create outcome based goals for what each employee must achieve. It unleashed a whole new envelope of innovation of morale with those workers which allowed them to drive high level performance we've seen with Best Buy. Customizing workplace to meet employee needs. Provide flexibility to employees on flexibility and freedom while holing...
Understanding the four ingredients of professional Mojo and how to avoid killing it Marshall Goldsmith's book explores how to find and maintain your professional Mojo Marshall Goldsmith wrote Mojo: How to Get It, How to Keep It, How to Get It Back if You Lose It and in his book, he says that four ingredients need to be combined in order for you to have great Mojo: The Four Essential Ingredients of Mojo 1. Identity:...