A Culture of Service in 75 Words For many years, new employees were given a copy of the famous Nordstrom's Employee Handbook – a single 5-by-8-inch (130 × 200 mm) gray card containing 75 words: However, new hire orientations now provide the card above along with a full handbook of other more specific rules and legal regulations, as the way Nordstrom operates has changed. During this time, Nordstrom had the highest sales per square foot...
Understanding the four ingredients of professional Mojo and how to avoid killing it Marshall Goldsmith's book explores how to find and maintain your professional Mojo Marshall Goldsmith wrote Mojo: How to Get It, How to Keep It, How to Get It Back if You Lose It and in his book, he says that four ingredients need to be combined in order for you to have great Mojo: The Four Essential Ingredients of Mojo 1. Identity:...
On Self-Discipline in Business Unpacking the Wisdom Branson's Leadership Principles For Teams Establish clear expectations for routine tasks Create space for creative problem-solving when circumstances demand Develop collective wisdom through shared experiences and reflection Your Thoughts? How do you balance routine excellence with exceptional responses in your work? What helps you develop the wisdom to know which approach is needed?
Wisdom from InterContinental Hotels CEO Andrew Cosslett Photo by Earl Wilson Interesting interview with Andrew Cosslett, CEO of InterContinental Hotels Group, in Sunday's New York Times in which he made a couple of observations pertinent to any business executive: Your Thoughts? Which of Andrew Cosslett's pieces of advice resonates with you most? Have you had any "selling ice cream in Liverpool" moments in your career?
"If you are a version of the shirtless dancing guy, all alone, remember the importance of nurturing your first few followers as equals, making everything clearly about the movement, not you. Be public. Be easy to follow! But the biggest lesson here – did you catch it? Leadership is over-glorified. Yes it started with the shirtless guy, and he’ll get all the credit, but you saw what really happened: It was the first follower that...
Insights from Sara Roberts, President and CEO of Roberts Golden Consulting Sara Roberts President and CEO of Roberts Golden Consulting headquartered in San Francisco, CA. Author of Light Their Fire: Using Internal Marketing to Ignite Employee Performance and Wow Your Customers (Kaplan 2005) and has been quoted in numerous publications including Business Week, Inc. Magazine, and Forbes. The Ornish Approach to Change Dean Ornish knows how to make people change. Ornish in 1993 took 333...