The High Cost of Losing a Customer

angry_phone

“For every customer who bothers to complain, there are 26 others who remain silent.

  • The average “wronged” customer will tell 8 to 16 people
  • 91% of unhappy customers will never purchase services from you again
  • It costs about five times as much to attract a new customer as it costs to keep an old one
  • Each one of your customers has a circle of influence of 250 people or potential customers who hear bad things about you!”

Source: http://codebetter.com/