Lessons from the Front Line
Wisdom from InterContinental Hotels CEO Andrew Cosslett

Interesting interview with Andrew Cosslett, CEO of InterContinental Hotels Group, in Sunday’s New York Times in which he made a couple of observations pertinent to any business executive:
Career Advice for the Young…
1. Leave Your Comfort Zone
“Leave home. Go as far away as possible from what you know. I think you’ve got to be tested, and you’ve got to test yourself. So my best career advice would be life advice. Go and find out who you are and what you can deal with and put yourself in some positions that will be distinctly uncomfortable. Forcing yourself out of your comfort zone is a great learning in life.”
2. Keep Asking Questions
“The second would be: keep asking questions. There’s a lot of perceived wisdom in most industries that haven’t hasn’t been challenged for years. The trick in business is not to care too much. Because if you care too much, you won’t ask questions and you won’t challenge because you’ll care too much about your position and what someone’s thinking about you.
I was always relatively cavalier in my early career because I always thought if I don’t make it in business, I’ll go and do something else anyway. I always have given 100 percent to everything I’ve done, but I’ve always had a slightly maverick side that actually stood me in great stead, because it enabled me to ask those difficult questions and be the burr under the saddle.”
3. Have a Sense of Humor
“The third one is: have a sense of humor. It’s a lot easier to get through most things if you’ve got a smile on your face. It doesn’t have to be a chore. So just lighten up.”
Stay Connected
Never lose touch with front-line realities of your business
Challenge Assumptions
Question established wisdom and don’t fear being the maverick
Embrace Discomfort
Growth comes from leaving your comfort zone behind